Customer Service

Common FAQs

What is your query regarding?

Why haven't I received my order yet?

If you placed your order more than 10 days ago and you still have not received delivery please contact your local sorting office in the first instance as sometimes your parcel will be with them awaiting collection, but unfortunately there was not a 'sorry we missed you' card left. If this isn't the case please give us a call on 0844 412 7922 and we will investigate this for you.

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Can I wash my Pillow Pet?

Yes you can!

If your Pillow Pets™ plush animal gets dirty and needs a washing, here’s how to do it -

Place your Pillow Pets plush animal inside a white pillow case and tie off the open ends. Putting your Pillow Pet plush animal inside a white pillow case prevents the washing machine from beating up the fibers on the item and increases the life of your pet.Wash on gentle cycle and cold water.

DO NOT PUT INTO DRYER!

Let the plush chenille fabric  air dry in a warm sunny place.

All Pillow Pets products require the same care.

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How long will my Pillow Pets order take to be delivered?

All orders are sent out via a Royal Mail delivery service. Usually your order will be with you within 3-5 working days, however, as we use a standard delivery service, please allow 10 working days before claiming a lost delivery.

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I have seen a design of Pillow Pet I like but I can't find it on this website - do you stock it?

Pillow Pets are available in many countries across the world and there any many designs of Pillow Pets out there. Unfortunately a style which is available in one country may not be available in another. The designs available in the UK will be displayed on this website, so if you have seen one elsewhere we may either not be getting that design in the UK or we just don't have it yet!

There are also other companies who make products similar to the Original Pillow Pets and their styles may very.

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Delivery

Our standard delivery charge for all orders is £3.99.

We send all orders out via the Royal Mail postal service. We aim to deliver orders 3-5 working days after purchase. Unfortunately this is not always possible. Please allow a maximum of 10 working days before contacting us about any later deliveries. For any enquiries on your order, please contact pillowpets@tptoys.com

Security & Privacy

At Robovision t/a Mookie Toys, Pillow Pets UK Official distributor, we attach great importance to the privacy of visitors to our website. We only collect personal information when voluntarily submitted by a visitor. Personal information includes names, addresses, e-mail addresses and the like. In submitting personal information the visitor consents to the processing of such data for the purposes of the Data Protection Act 1998 (Reg No Z3156527) 

Visitors to our website who are under the age of 18 are asked to seek the consent of a parent or guardian prior to submission of personal information.  

Where a visitor has provided an e-mail address and has indicated a desire to receive further communications from us, we may send e-mails to any such visitor relating to website upgrades, product development and similar issues. 

A visitor may notify us that he/she no longer wishes to receive communications by e-mail by clicking on the "unsubscribe" option.
We do monitor the total number of visits to our website to enable us to continually improve our website and product range. No personally identifiable information is extracted in this process.

Pillow Pets will not sell or release any information gathered from its website to any third party, without your permission, save as may be required by law and in connection with the sale of any part of its business.

Pillow Pets reserves the right to amend its privacy policy from time to time.
English law governs the Pillow Pets website, including this privacy policy, and the English courts shall have exclusive jurisdiction in respect of the same.

For further information on our privacy policy or to receive details of any personal information held by us relating to you, please contact our  Marketing Department at Robovision  Ltd, Unit 11, Enterprise Way, Flitwick, Bedfordshire, MK45 5BW.